Tell us what happened
Provide your contact details, a clear description, relevant dates, the outcome you seek, and any reference information that helps identify the matter.
Complaints
How complaints work
A complaint is an expression of dissatisfaction about a product, service, decision, communication, or the handling of your information.
Acknowledgement and review
We will route the complaint for review, may request more information, and aim to communicate clearly while the matter is considered.
Outcome
The response should explain the review outcome and any action offered. Timeframes and external escalation rights depend on the service and jurisdiction.
Further escalation
If you remain dissatisfied, ask support what independent or regulatory escalation route applies to your location and product.