Information center

Understand funding before you apply.

Clear guidance for applicants and existing customers, from assessment through repayment and support.

Funding information

Understand the Tompkins & Trust funding journey, from choosing a product through application, review, agreement, funding, and servicing.

Learn what information may be considered when a business or personal loan application is reviewed.

Prepare common identity, income, business, banking, and funding-purpose documents before a loan review.

Understand how loan pricing, fees, interest, and total repayment costs are determined and disclosed.

Learn how repayment schedules, payment methods, statements, early repayment, and revolving credit may work.

Know what to do after a missed loan payment and what consequences may apply under your agreement.

Review key risks of business and personal borrowing before accepting a loan or credit facility.

Learn what customer information Tompkins & Trust may collect, why it is used, and how to raise a privacy request.

Submit a complaint and understand the acknowledgement, review, response, and escalation process.